1. Support - Shipping Information

For information about the estimated arrival time of your shipment and courier tracking numbers please check your email inbox for notifications from the courier.  

UPS, FedEx, Canpar and most other couriers send information to the email address you provided when you ordered. This information is normally sent in the evening of the day that your shipment was picked up at our warehouse.    

If you do not receive a shipping notification from the carrier within two business days of placing our order, please check your Inbox and your Spam, Junk Mail, Clutter and other such folders. If no joy, please Contact Us with your order number.  

1.1. Shipping Information - Shipping Suspended to USA

Important Notice for our U.S. Customers

Due to recent changes in U.S. customs regulations, including the removal of the de minimis exemption, we have temporarily suspended shipping to the United States. These changes have significantly increased import duties and fees, which are now being charged to U.S. buyers of our products. In many cases, these costs are more than double the price of the product itself.  In cases of low value parts, there can be minimum charges that dwarf the price of the product. 

Unfortunately, the administrative costs for us and for the shipping carriers, combined with the mandatory customs fees, duties, and/or tariffs paid by U.S. buyers has made it dramatically more expensive for our customers in the U.S. In short,  it is no longer cost-effective for our U.S. customers  or us, to continue with shipments to the United States at this time. These additional charges are a result of recent U.S. policy changes and paid by U.S. buyers of our products. 

We truly value our U.S. customers and hope to resume service as soon as conditions improve. Thank you for your understanding and support.

FAQ

1. Why did this happen?
Recent U.S. customs policy changes removed the de minimis exemption, which previously allowed low-value shipments to enter the U.S. without significant duties or fees. As a result, all buyers in the U.S. who purchase items from vendors outside the U.S. now incur substantial U.S. customs charges. 

2. Who pays these fees?
These costs are charged directly to U.S. consumers by U.S. customs authorities or their assigned designates. These costs substantially increase prices to our U.S. customers  and can exceed the price of the product itself. 

3. When will shipping resume?
We are monitoring the situation closely. If regulations change or costs become manageable, we will reinstate U.S. shipping immediately.

4. Is there any workaround?
At this time, there is no apparent cost-effective solution to this situation. 

5. If I have ordered already, what happens with my order?

  • Customers with orders for shipment to U.S. will be advised that their order has been cancelled.
  • Payment for your order will NOT NOT NOT be charged on your credit card.