Please do not reply to, add to, edit or otherwise work with Tickets by eMail or send an eMail in response to any eMail notification about a Ticket.

• It may be helpful when working with Tickets to have these instructions in a printed form. To print, look for the three icons in the top right of this article, just below the Logout button. Mouse over the icons and you will see what they do. Click on the middle icon to print out this information.
• See below for how to work with a Ticket.
• Working within the Priority Response Ticket System helps to ensure that your issue continues to be expedited.
• Within this document the ">" symbol means "click on".

To Edit, View or add a Note (such as a reply or information) or Attach a file such as a picture to a Ticket please:

• Go To: www.richmondrc.com
• > Enter the Site
• > Support Services (see the middle of the menu bar near the top)
• > Priority Response - VERY FAST
  • Hint: Look about 3-4 lines down from the top
  • Recommendation: > [New Window] to open in a New Window
• Login for Priority Response (usually your email address)
• Enter your password that you set up when you registered.
• Click on Priority Response (Tickets) near the center of the top menu bar

You will then see a list of your Tickets. If not then look at (but don't click) the Add a Ticket button. Directly below it is a Status control. Use the down arrow and change Status to All. Then go all the way to the right and click on the button marked Apply. This will reveal all of your Tickets regardless of their Status.

The Ticket cue is stacked with the most recent Ticket at the top. Look near the left margin and you will find the column header labels “View”,  “Attach”, “Notes” and “#” and icons related to these labels. (Hint: The icons will confirm their actions if you mouse over them and pause briefly.)

Locate the Ticket # that you want to work with.  

To View the Ticket click the View Icon associated with this Ticket

 

To Attach a file (such as a picture) click the Attach Icon. Then browse to your file (one file at a time), click Upload. Repeat if you have another file to Attach.

 

To add a Note (such as an answer to a question we may have or to add additional info) click the Notes Icon. Type your Note, click Save. Repeat if another Note.

After you have Viewed, Attached file(s) and/or added Note(s), if you need to do more, simply repeat this process.

When you are finished for now, Logout via the Logout button at the right end of the top menu bar.

Please note that we receive immediate notification of any input you provide to a Ticket. This ensures that your issue continues to get Priority treatment.

Please do not reply to, add to, edit or otherwise work with Tickets by eMail or send an eMail in response to any eMail notification about a Ticket.  Working within the Ticket System helps to ensure that your issue continues to be expedited.  eMails end up in our general eMail cue mixed with reams of junk mail and spam.