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DrillDown Icon How To
DrillDown Icon Priority Response
DrillDown Icon New User - Registration
DrillDown Icon Tickets
DrillDown Icon Notification Service
DrillDown Icon Help & "How To"
DrillDown Icon How to Subscribe
DrillDown Icon How it Works
DrillDown Icon Test Procedure
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Priority Response Notification Service - How it Works - Some Examples
Question: How does the Notification Service inform me about changes or additions to articles that I have subscribed to?
 
Answer: Here are some typical scenarios.
  • Example 1: Assuming that there is an Article "1" and two sub-Articles "1a" and "1b"
    • i.e. Article 1
      • sub-Article 1a
      • sub-Article 1b
    • Subscribers to Article 1 who did NOT check the Article/subArticle box during the selection process will receive email notifications of changes to Article 1 only
    • Subscribers to Article 1 who checked the Article/subArticle box during the selection process will receive email notifications of changes to 1 and/or 1a and/or 1b and/or if a new sub-Article 1c is added.
    • Subscribers to a particular sub-Article (i.e. 1b) only will receive email notifications of changes to that particular sub-Article (i.e. 1b) only.
    • Subscribers who have elected Instant Notification will be emailed immediately after the administrator of the Article or sub-Article acts to Save & Close after making changes or additions.
    • Subscribers who have elected Daily or Weekly Notification will be emailed at the time of the daily or weekly notification run.
  • Notes:
      • Changes to the metadata associated with an article such as its short Title or long Title are considered changes and result in Notifications. 
      • Registered users can subscribe to any number of Articles or sub-Articles and elect Instant Notification on some while electing Daily Notification on others.  
Article ID: 5578