Question: How do I un-Subscribe from the Notification Service using the Priority Response system?
Answer:
To un-Subscribe from the Notification Service using the Priority Response system please read the following information carefully.
A. Introduction
B. The Procedure - Step by Step
Step 1: Access the Priority Response system
Step 2: Identify Yourself
Step 3: un-Subscribe from an Article &/or sub-Article
C. Troubleshooting
Please review all information from beginning to end before proceeding. Look over the Troubleshooting section as well. This will point out pitfalls and questions that have arisen in the past to help you stay clear of common problems and/or resolve them quickly.
A. Introduction
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These instructions assume that you have a basic knowledge of how to work with a computer equipped with a graphical user interface (GUI) such as Windows and that you are familiar with an internet browser such as Internet Explorer (IE). If you do not have these prerequisites you may wish to get someone to assist you.
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In cases where we give hints to the operation of the computer, the operating system or the browser, these hints are based on the assumption that you are using Microsoft Internet Explorer (IE) as your browser on an Intel based PC running Windows XP. Windows 2000 and versions of Windows later than XP, generally are similar in operation but details may vary slightly from version to version.
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It may be helpful to have these instructions in a printed form. For novice users we strongly suggest printing these instructions. To print, look for the three icons in the top right of this article, they are near the Logout and Help buttons. If you cannot see these icons or buttons use your mouse to scroll the screen view further to the right. Mouse over the icons and you will see what they do. Click on the middle icon to print out this information. Then respond to the prompts and printing instructions provided by your computer.
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Within this document
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These instructions should be followed EXACTLY. If something does not appear to work for you, back up a step or two and review the instructions again carefully. Do NOT skip steps.
B: The Procedure - Step by Step
Please Do Step 1 ... then Step 2 ... then Step 3.
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Step 1: Access the Priority Response system.
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Step 2: Identify Yourself
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Step 3: un-Subscribe to an Article &/or sub-Article.
Step 1: Access the Priority Response System.
- > www.richmondrc.com
- Hint: > means "Click On"
- Hint: Or type www.richmondrc.com into the address bar of your web browser and press the Enter key.
- > Welcome
- > Support Services
- Hint: See the middle of the menu bar near the top.
- > Priority Response - VERY FAST - We respond within 1 Business Day [New Window]
- Hint: Look about 3-4 lines down from the top
- Recommendation > [New Window] to open in a New Window
Step 2: Identify Yourself
- Login for PRIORITY RESPONSE
- Hint: Move your cursor to the blank Login box
about 1-2 inches down near the left edge below the Login for PRIORITY RESPONSE title.
- Hint: If you followed our recommendation your Login will be your email address that you supplied the first time when you registered to use the Priority Response system.
- Hint: Type your login. (usually all lower case)
- Hint: If you do not have a login and password, follow the New User? First Time? Takes 1 Minute! Immediate Setup! link
Password
- Hint: Move your cursor to the blank Password box
- Hint: Look about an inch to the right.
- Hint: Type your password
- Hint: If you followed our recommendations, your password will be all lower case text followed by some numbers
> Go
- Hint: You may get a prompt from Windows at this point asking you if want Windows to remember this password. > Yes or > No.
- Hint: Choosing Yes will avoid having to re-enter the password in the future
> Priority Response (Tickets)
- Hint: See the middle area of the menu bar near the top
See Section 3 below
Step 3: un-Subscribe from an Article &/or sub-Article.
- > Articles
- Hint: look near the top left side of screen about 1-2 inches from the top
- Browse the Table of Contents (TOC): Find the article or sub-article that you are interested in un-subscribing from.
- Hint: The left margin TOC is a great navigation tool
- Hint: Sort of obvious but remember you can only un-subscribe from articles that you subscribed to earlier.
- Drill down into the TOC to find articles &/or sub-articles that you want to un-subscribe from.
- When you have found the article and/or sub-articles that you want to un-subscribe from:
- Look near the top right of the Knowledge Base window just below the "Logout" and "Logged as:" text.
- You will see a small envelope with a red tick mark.
- Roll over it and it will echo back "Subscribe"
- > the Subscribe Icon
- If you want to just un-subscribe from the current article leave the Article/SubArticle box unchecked.
- If you want to un-subscribe from the current article and any sub-articles below it, check the Article/SubArticle box.
- Leave the Category check box unchecked.
- Select the Notification Type by clicking the down arrow and scroll the slider bar to see the various notification types.
C: Troubleshooting
1. These instructions should be followed EXACTLY. If something does not appear to work for you, back up a step or two and review the instructions again carefully. Do NOT skip steps.
2. Write down your login and password information exactly as you entered it and as you are entering it. Safeguard this carefully. The vast majority of inquiries we get are from people who have lost or forgotten their login and password.
We strongly recommend:
- Use the KISS (Keep It Simple Stupid) method but something that is unique to you.
- Use all lower case letters as in xxx not XXX. Do not mix case like AbCe. You will forget if you mix case.
- For your login (sometimes referred to as username)... use your email address
- For your password... use your formal first name followed immediately by a string of 4+ digits that mean something to you.
- Some examples of passwords appear below:
- david1963 as in david not dave and as in 1963 for year of birth
- robert19581126 as in robert not bob and 19581126 as in YYYY (year) MM (month) DD (day) i.e. in this case 1958 Nov 26th.
- rebecca94302 as in rebecca not becky and as in 94302 your zipcode
- richard1969 as in richard not rick and as in 1969 the year man first landed on the moon
3. Reboot from COLD COLD COLD: Sometimes computers, web browsers and web browser "cookies" get muddled up. This is particularly the case with older computer systems having limited memory and/or older versions of operating systems such as Windows 98. You can spend a great deal of time mucking around trying to solve problems and never actually figure it out.
Before you drive yourself crazy, start tearing boards out of your computer or reloading software...
- Save all your unsaved computer files.
- Close your browser and all other software applications.
- Shut all hardware down. Everything... computer, monitor, router, modem, power... the whole works.
- Wait til the computer is making no noise at all and then:
- Power up your modem and/or router
- Power up network switch, hub etc
- Power up your monitor
- Power up your computer
- Fire up your internet browser before doing anything else with your computer.
- Try to access Priority Response.
4. Question. I un-subscribed from an article but I am still getting notifications about changes to sub-articles associated with teh article that I have un-subscribed from. I want to un-subscribe from these sub-articles as well. What should I do?
Answer:
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Well, you have probably overlooked checking the Article/SubArticle box when you un-Subscribed from the Article. So the system will have un-subscribed you from the Article but left you subscribed to the sub-Articles. To fix this, carefully repeat Step 3 above.
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