1. We offer the Best in Support Services.
We back up our products and our customers with the best support services available. From our industry leading Knowledge Base to information about your Shipment, we've got you covered!
 
To access our Support Services please:
Your Choice of Support Services that Work for You: 
1.1. Support - Knowledge Base - OnLine Self Help with Indexed Relevancy based Search
Our Knowledge Base is your BEST OPTION for getting IMMEDIATE INFORMATION about our products and services.

For access 24 hours a day, 7 days a week, to the most up to date, expanding and accessible source of information we've got, please visit our Knowledge Base at www.kbase.ca
1.2. Support - Submit A Question
After checking our Knowledge Base, if you need further assistance please use our Submit A Question service to get a response within 2 Business Days.
 
To Submit A Question please:
  • Visit www.kbase.ca 
    •  > Support
    • Review Your Choice of Support Services that Work for You,
    • > Submit a Question. in the Knowledge Base menu bar       
      • Enter your name, email and phone 
      • Enter your question
      • > Send
    • We will get back to you within 2 Business Days. 

1.3. Support - Printable (PDF) Price Lists & More - Downloads
To download printable (PDF) Price Lists & More please:
  • Visit our web site and then:
    • > Consumers OR
      • > Wholesale
    • Choose Location
      • > Canada OR
      • > USA OR
      • > International
    • At the top of the of the Table of Contents in left margin
    • > * Price Lists (...) & More
      • > Price List [PDF]
1.4. Support - Contact Us - Reach our Sales Department by eMail, Fax, Phone or Mail

Technical Inquiries:

Please review the information provided in our Knowledge Base. After checking our Knowledge Base, if you need further assistance please use our Submit A Question service to get a response within 2 Business Days.

 

Sales Inquiries: 

Please note that our Sales Department personnel are trained and dedicated to:

  • Helping you with non-technical pre-purchase questions,
  • Helping you place your order,
  • Pointing out any sales, combos or specials that you may wish to consider,
  • Inputting your order to our computer system so that it ships out as accurately and quickly as possible... usually the same day,  
  • Resolving any invoicing problems, and
  • Helping to sort out any missing shipment or shipment damage issues.
Their depth of technical knowledge is about on par with what is shown in our printed sales literature. In most cases, they are working from the same printed advertisements or content from our web site that you are. Asking sales personnel to confirm the size, color and availability of a product is well within their capabilities. However, asking detailed questions about technical issues is not.

 

Buy our Products: 
  • From a Retailer
    • Please support your local retailer.    
  • On Line 24x7x365... if your favorite Retailer does not have what you are looking for, please visit one of our On-Line Stores. 
      • For Radio Control,
      • For ZAP Brand CA, cyanoacyrlates, superglue & epoxies
    • www.supplystore.com
      • Supplying ZAP Brand CA, cyanoacyrlates, superglue, epoxies, related accessories and more to End Users & Consumers in the Building Construction, Repair & Maintenance Trades. Also Fine Woodworkers, Stagecraft Artisans, Professional Detailers, Sportsmen & Scale Model Builders.
    • www.zapglue.ca
      • Supplying ZAP Brand CA, cyanoacrylates, superglue, epoxies and related accessories to End Users & Consumers in the Industrial, Manufacturing, Assembly and Laboratory sectors.
  • Order By Fax 24x7x365
    • 604-940-1063
  • Order By Phone M-F 11am-4pm Pacific Time
    • Order Desk 604-940-1066    

 

For All Other Inquiries... please consult the following resources:

  • After reviewing our On Line resources, if you require additional assistance please contact us by eMail, fax, phone or mail as follows:

    • Ask a Question
    • eMail 
    • Fax
      • 604-940-1063
    • Phone
      • 604-940-1066
    • Mail
      • Richmond RC Supply Ltd, #114 - 7350 72nd Street, Delta, BC, V4G-1H9
        • Mail & printed correspondence only.                
        • We are not able to accomodate personal site visits or drop-offs/pick-ups at this location.
        • Please note that all inbound Shipments require pre-Authorization in advance.
        • Unauthorized inbound shipments will be refused.        

 
1.5. Support - Join our Mailing List - Sign Up Now
Signing up for our Mailing List is the best way to receive periodic product eMail announcements, news releases, promotions, contest details, sales offers etc related to our products and services. We do NOT release your information to third parties and we have OnLine tools for you to edit your information or opt out at any time.
 
To Join our Mailing List please:
1.6. Support - Replacement Parts & After Market Accessories

To find parts and selected after market upgrades & accessories for our products please:

  • Visit www.richmondrc.com,
    • > Select Consumers or > Wholesale
  • Browse the various Product Lines
    • > Product Line of Interest
  • Browse the categories
    • > Category of Interest

If you are unable to locate a particular part and need further assistance please Submit A Question.

 

1.7. Support - Shipping Information

For information about the estimated arrival time of your shipment and courier tracking numbers please check your email inbox for notifications from the courier.  

UPS, FedEx, Canpar and most other couriers send information to the email address you provided when you ordered. This information is normally sent in the evening of the day that your shipment was picked up at our warehouse.    

If you do not receive a shipping notification from the carrier within two business days of placing our order, please check your Inbox and your Spam, Junk Mail, Clutter and other such folders. If no joy, please Contact Us with your order number.